Refunds are handled by the store you paid through. We honour every refund the store approves and don't have a separate company-side policy that contradicts them.
App Store refunds
Apple's window is regional — typically 14 days in the EU and 48 hours in the US, often longer if it's your first time using a particular app. File at reportaproblem.apple.com.
Google Play refunds
Google offers an automatic 48-hour self-serve refund for new purchases through Play. After that, you can request a discretionary refund from us by email.
Stripe (web)
EU consumer law gives you a 14-day cooling-off window after purchase, regardless of whether you used the service. Email hello@securefox.xyz from the address on the account and we'll process it.
Yolfi (crypto)
Crypto payments can't be reversed on the blockchain, so we refund them manually. If you're entitled to a refund (for example within the EU 14-day withdrawal period) or there's a billing error on our side, we send the amount in stablecoin to a wallet address you provide, or credit a future period if you prefer.